Context
- Key figures: 50 employees, 5M+ USD yearly turnover
- Before: company was using SAP business one in China for managing their sales and inventory, as well as a local Chinese POS system and payment gateway for their offline shops in Beijing and Shanghai.
- Company maintained its main shop on Taobao.
Main Challenge
- Multi-channel sales: offline retail in multiple location, online retail on multiple platforms (taobao, youzan), and B2B sales.
- Consolidate all the sales flow into one system, provide loyalty program to customers on all channels, synchronize with online stores.
Solution
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Integration of Odoo Community to manage all operations: WMS, B2B sales, B2C sales (online/offline), POS management in 3 shops with iPads/Mobile, inventory with mobile phone scanning.
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Synchronization of Orders and stock movements between all channels, including 2 online shops on different platforms.
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Aggregation and computation of customer loyalty rewards accross all channels with custom rules.
Result
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The company has been using Odoo as its only tool for all business since the go-live.
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They rely only on the ERP to manage their data and operations.
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WMS is fully operated by mobile scanning across 4 warehouses.
